Frequently Asked Questions

Fizzy Living is a professional landlord who is reinventing renting. We provide good quality homes for rent in secure buildings across London, and we're committed to delivering exceptional 5 star* customer service throughout your tenancy. 

To find out where your nearest Fizzy building is, check out the locations page here.

To make an enquiry please call our dedicated Sales Team on 020 8607 0555 or book a viewing online here.

As we're all about hassle-free renting, Fizzy offers virtual viewings which are 1 to 1 viewings via FaceTime or Skype. You'll have the option to choose a virtual viewing when you book a viewing online. 

Due to the UK Right to Rent policy, Fizzy is required to obtain and check original identification of tenant(s) that allow them to live in the UK, these documents are normally checked at viewings. Documents must be obtained and checked for all tenants wishing to live in the property; if a tenant is not present at viewing or a virtual viewing is arranged, a copy of the document must be sent via email to Fizzy. Fizzy is then required to see the tenant and check the document via Skype or FaceTime before agreeing a contract. Documents will need to be verified in person once they arrive for move-in. 

Reserving a Flat

You can reserve a flat on this website; available flats are listed under their locations page here. Alternatively, please contact the Lettings Team who will email you the booking link where you can start the reservation process. 

Tenant Referencing Checks

Once the holding deposit is paid, all prospective tenants go through referencing checks which are carried out by Veri-Check Limited (“Veri-Check”) to approve your eligibility to enter into a Tenancy Agreement. These checks usually take between 3 to 5 working days to complete and it is your responsibility to promptly provide all supporting documentation required by Veri-Check. 

Deposit and Payments

Once all tenants have passed referencing checks, your first month’s rental payment is payable along with the deposit prior to you moving in. If your tenancy starts before the 15th of the month, your first rental payment will cover the remainder of that month. If your tenancy starts on or after the 15th of the month, your first payment will cover the remainder of that month plus the rent for the following month. 

For more information, please refer to the reservation terms and conditions found here.

To reserve a flat you pay a holding deposit which will be credited against your move in monies before moving into your flat. 

• £150 for a 1 bedroom flat

• £250 for a 2 bedroom flat

• £300 for a 3 bedroom flat

As we do not use estate agents there are no additional agency fees or renewal fees. The holding deposit is non-refundable if a tenant provides false or misleading information, they fail a right to rent check, withdraw from the proposed agreement (decide not to let) or fail to take all reasonable steps to enter an agreement (i.e responding to reasonable requests for information required to progress the agreement) when the landlord has done so. 

Any changes to the tenancy will be charged at £50 per change. This includes adding a tenant, changing a tenant, removing a tenant and adding a pet to the tenancy. 

The deposit is calculated as 5 weeks' worth of the package rent, and is held for you in the government’s Deposit Protection Service (“DPS”). The deposit covers all damages to the flat and/or furnishings that may occur during your tenancy.  

Bob is your dedicated property manager and the real reason why we have the happiest tenants in town. Our Bobs are based on-site in the building and are there to make renting with us simple and hassle-free by providing exceptional customer service and always going that extra mile for our residents. Bobs don't have specific job roles but typical duties include signing and delivering packages while you're at work, arranging access for cleans and repairs, and lending you a set of keys when you've left them at work. 

Yes, Fizzy is London's most pet-friendly landlord (thanks TimeOut London!) and we welcome pets at all Fizzy buildings. We have dedicated pet stations in our pet-friendly buildings which are equipped with everything you need to pamper and clean your pets so they can enjoy renting with us too. 

Pets are accepted at landlord approval and all pets must live in one of our pet-friendly flats.

You have the option to take the flat either furnished or unfurnished. The Fizzy furniture pack includes: a double or king-size bed frame and mattress in each bedroom, 2 x bedside tables, chest of drawers, a sofa, an armchair, a coffee table, a dining table and dining chairs. 

Parking for residents is available at the following Fizzy locations: Canning Town, Epsom, Poplar, Walthamstow and Hayes. Parking incurs an additional monthly cost from £60 per month, and is subject to availability. 

We offer flexbile lease terms, with the minumum being 6 months to however long you want. We believe renters deserve security - we're a professional landlord who owns all of our buildings so we're in it for the long haul which means you can rent with us for as long as you want. 

Fizzy does not accept guarantors. To pass affordability checks, the joint household income must be at least 2.5 times the rent. Fizzy will ask for advance rental payments if a household does not pass the affordability criteria.

Yes, however as we do not accept guarantors all students must pay 6 months rent in advance and in 6 months installments thereafter. There will be a flat inspection every 2 months for all students renting with Fizzy. 

As well as a great flat and quality service, you will also benefit from added extras that come with being a Fizzy tenant which includes free broadband for the length of your contract, a complimentary annual spring clean and maintenance check on all fixtures and fittings, on-site dry cleaning and laundry service, a 24/7 emergency repairs line and our own in-house Repairs Team to deal with any maintenance and repairs issues.