Frequently Asked Questions

Fizzy Living is a professional landlord who is reinventing renting. We provide good quality homes for rent in secure buildings across London, and we're committed to delivering exceptional 5 star* customer service throughout your tenancy. 

To find out where your nearest Fizzy building is, check out the locations page here.

To make an enquiry please call our dedicated Sales Team on 020 8607 0555 or book a viewing online here.

As we're all about hassle-free renting, Fizzy offers virtual viewings which are 1 to 1 viewings via FaceTime or Skype. You'll have the option to choose a virtual viewing when you book a viewing online. 

Due to the UK Right to Rent policy, Fizzy is required to obtain and check original identification of tenant(s) that allow them to live in the UK, these documents are normally checked at viewings. Documents must be obtained and checked for all tenants wishing to live in the property; if a tenant is not present at viewing or a virtual viewing is arranged, a copy of the document must be sent via email to Fizzy. Fizzy is then required to see the tenant and check the document via Skype or FaceTime before agreeing a contract. Documents will need to be verified in person once they arrive for move-in. 

Reserving a Flat

You can reserve a flat on this website; available flats are listed under their locations page here. Alternatively, please contact the Sales Team who will email you the booking link where you can start the reservation process. 

Tenant Referencing Checks

Once the holding deposit is paid, all prospective tenants go through referencing checks which are carried out by Veri-Check Limited (“Veri-Check”) to approve your eligibility to enter into a Tenancy Agreement. These checks usually take between 3 to 5 working days to complete and it is your responsibility to promptly provide all supporting documentation required by Veri-Check. 

Deposit and Payments

Once all tenants have passed referencing checks, your first month’s rental payment is payable along with the deposit prior to you moving in. If your tenancy starts before the 15th of the month, your first rental payment will cover the remainder of that month. If your tenancy starts on or after the 15th of the month, your first payment will cover the remainder of that month plus the rent for the following month. 

For more information, please refer to the reservation terms and conditions found here.

None! To reserve a flat you pay a holding deposit which also covers the cost of referencing. This amount will be refunded to you, minus the referencing costs, once you have moved into the flat. The total amount is non-refundable in the event you fail referencing or choose not to proceed with the flat

• £150 for a 1 bedroom flat

• £250 for a 2 bedroom flat

• £300 for a 3 bedroom flat

As we do not use estate agents there are no additional agency fees or renewal fees. 

The deposit is calculated based on 1.5 times the monthly rent, and is held for you in the government’s Deposit Protection Service (“DPS”). The deposit covers all damages to the flat and/or furnishings that may occur during your tenancy.  

Bob is your dedicated property manager and the real reason why we have the happiest tenants in town. Our Bobs are based on-site in the building and are there to make renting with us simple and hassle-free by providing exceptional customer service and always going that extra mile for our residents. Bobs don't have specific job roles but typical duties include signing and delivering packages while you're at work, arranging access for cleans and repairs, and lending you a set of keys when you've left them at work. 

Yes, Fizzy is a pet-friendly landlord. We have dedicated pet stations in our pet-friendly buildings which are equipped with everything you need to pamper and clean your pets so they can enjoy renting with us too. There is a monthly "pet rent" charge of £50 per dog and £25 per cat, this cost contributes to the additional communal cleaning and maintenance required. Please note that Fizzy Canning Town does not allow pets. 

Pets are accepted at landlord approval. 

We offer flexbile lease terms, with the minumum being 6 months to however long you want. We believe renters deserve security - we're a professional landlord who owns all of our buildings so we're in it for the long haul which means you can rent with us for as long as you want. 

Fizzy does not accept guarantors. To pass affordability checks, the joint household income must be at least 2.5 times the rent. Fizzy will ask for advance rental payments if a household does not pass the affordability criteria.

Yes, however as we do not accept guarantors all students must pay 6 months rent in advance and in 6 months instalments thereafter. There is also a compulsory student cleaning fee; £45 per month for a 1 bed, £65 per month for a 2 bed and £75 per month for a 3 bed. 

As well as a great flat and quality service, you will also benefit from added extras that come with being a Fizzy tenant which includes free broadband for the length of your contract, a complimentary annual spring clean and maintenance check on all fixtures and fittings, on-site dry cleaning and laundry service, a 24/7 emergency repairs line and our own in-house Repairs Team to deal with any maintenance and repairs issues.